Shipping Policy

Order Processing

Orders are typically processed and dispatched within 1–2 business days after your order has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you’ll receive shipping confirmation and tracking information when available.

Estimated Delivery Time

After dispatch, your order is expected to arrive within approximately 11–12 business days.

Please note that this is an estimated timeframe rather than a guaranteed delivery date. Shipping times may vary depending on your location and the courier handling your package.

Tracking Your Order

When tracking is available, we’ll send you a tracking number so you can follow your shipment.

Tracking information may take 24–72 hours after dispatch to begin showing updates. This is normal and does not mean your package has stopped moving.

Multiple Packages

In some cases, items in the same order may be shipped separately. If this happens, your packages may arrive on different days and you may receive more than one tracking number.

There is no additional shipping charge for split shipments unless clearly stated at checkout.

Shipping Delays

Although most orders arrive within the estimated timeframe, occasional delays can happen due to:

  • High shipping volumes
  • Public holidays
  • Weather conditions
  • Customs processing
  • Local courier delays
  • Incorrect or incomplete shipping information

These circumstances may be outside of our control, but we’ll always do our best to help if there is an issue with your delivery.

Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

If you notice an error after ordering, contact us as soon as possible. We may be able to update your address before the order is dispatched.

Once an order has shipped, we may not be able to change the delivery address or redirect the package.

Failed or Missed Deliveries

If delivery cannot be completed, the courier may attempt another delivery or provide instructions for collection.

Customers are responsible for monitoring their tracking information and following any instructions provided by the courier.

Lost Packages

If your tracking shows that your package has not moved for an extended period or you believe it may be lost, please contact our support team.

We’ll review the shipment information and help you determine the next steps.

Packages Marked as Delivered

If tracking shows your order as delivered but you cannot find it, we recommend checking:

  • Around your property or designated delivery area
  • With household members
  • With neighbors
  • With your local delivery carrier

If you still cannot locate the package, contact us and we’ll help you investigate.

Customs & Import Fees

Depending on your country or region, your order may be subject to customs duties, taxes, or import fees.

Any applicable customs charges are determined by your local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

Questions About Your Order

If you have any questions about shipping, tracking, or delivery, please contact our support team with your order number and the email address used at checkout.

We’ll be happy to help.